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Spirit Halloween is the largest Halloween retailer in the country with over 1,400 locations in strip centers and malls across the U.S. and Canada. Celebrating more than 38 years of business, Spirit is the premier destination for all things Halloween, offering one-stop shopping for costumes, accessories, home and outdoor décor, party goods and our exclusive animatronics.

In addition to being a fun and interactive event for shoppers, Spirit stores offer complete selections of costumes and accessories for infants/toddlers, children, ‘tweens, teens, and adults along with exclusive décor you won’t find anywhere else. Spirit Halloween is open from early August through November 2. For those customers who celebrate Halloween year-round – find us online 24/7, 365 days a year at SpiritHalloween.com.

At the heart of Spirit Halloween is Spirit of Children. Established in 2006, Spirit of Children raises money in-store and online and through vendor donations to support the Child Life department at hospitals across the United States and Canada. Its mission is to make hospitals less scary for kids and their families. To date, the program has raised over $77 million.

Spirit of Children’s efforts fund a variety of programs within Child Life departments, including music, art, pet therapy, educational and medical teaching dolls, and toys designed specifically for children with physical limitations. Spirit of Children funds also allows hospitals to build playgrounds, indoor playrooms, and increase Child Life staff hours.

Q: What is your return policy for online orders?

A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween, so we will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of postdate on package or receiving package. Please note: We cannot refund original or return the shipping charges.

Q: How do I return my order?

A: The invoice in your package will contain detailed instructions on how to return your order. ·Please follow the instructions on your invoice on how/where to return your items. If you no longer have your invoice please reach out to us via the live chat link for further assistance returning your items. ·Please include your item(s) in your package along with your invoice. ·Ship your item(s) back to the address on your invoice. ·Please request a tracking number for your returned package. ·For your protection, we recommend that you insure your return shipment. Please note: We cannot refund the original or return shipping charges.

Q: When should I see my refund?

A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks. We recommend you save your tracking information for the return. If your return was made in store please allow 2-3 business days for it to post to your account.

Q: How do I exchange my order?

A: First, place a new order for the replacement item(s) you’d like. You need to place a new order so that we can be sure to have inventory what you want and so we can send the items right away. Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the ‘How do I return my order?’ question in the Online Returns Section for instructions on how to return your order.

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